7-day money-back guarantee
If Premium isn't right for you, ask for a refund within 7 days of your payment and we will refund it in full. No questions asked. This applies to both monthly and yearly plans, and to renewal payments.
How to request a refund
- Email support@paperswoop.com within 7 days of the payment.
- Include the email address you used at checkout, or your order number from the receipt.
- We'll process the refund within 2 business days and confirm by email.
Refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.
After 7 days
Payments older than 7 days are not refundable. You can cancel at any time to stop future renewals, and Premium stays active until the end of the period you've already paid for.
What happens to your license
When a payment is refunded, the license key for that subscription is deactivated and the account returns to the free plan.
Cancelling a subscription
Use the "manage subscription" link in your purchase email, or email support@paperswoop.com and we'll cancel it for you.
Questions
If something isn't working, let us know at support@paperswoop.com. We're happy to help before you decide on a refund.